Refund policy

Return & Refund Policy

Satisfaction Guarantee
Your satisfaction is our top priority. Because our hazelnut spreads and butters are perishable food items, we cannot accept physical returns or exchanges for health and safety reasons. However, if you are not completely happy with your purchase, we want to make it right.

Damaged, Defective, or Incorrect Items
We take great care in packaging our premium jars securely, but accidents can happen during transit.

• Eligibility: If your order arrives damaged, broken, defective, or if you received the wrong item, please notify us within 30 days of delivery.
  
• How to Request Help: Send a quick email to our support team at hey@hazelicious.com with your order number and a photo of the damaged or incorrect product.
  
• Resolution: We will gladly arrange for a complimentary replacement package to be shipped out immediately, or issue a full refund to your original payment method.
  

Refund Process

• Approval: Once your request is processed and approved, your refund will be issued automatically.
  
• Timeline: The credit will be applied back to your original method of payment, typically appearing on your statement within 5–7 business days, depending on your financial institution.
  

Cancellations
If you need to change or cancel an order, please contact us immediately after placing it. Once an order has been processed and sent to our fulfillment center (typically within 1–3 business days), we are unable to cancel or alter the shipment.